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4dhara_TTV's avatar
4dhara_TTV
3 years ago

Music from a trailer(not apex legends) starts playing everytime i open the game.

Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number AMD Radeon 6600 XT Enter RAM memory size in GB 16GB What is your gamertag/PSN ID/EA Acco...
MadameRose66's avatar
MadameRose66
3 years ago
@4dhara_TTV I do have the same problem since today which was not there before and could only be the case after downloading the new updsate which came 2 days ago since I didn't played it at all. How do we fix this bug?
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    That's rather odd indeed. So odd that my first instinct is to run a malware scan on your system.

    If that finds and addresses the problem, then great.

    If it doesn't, i'm very curious. If you go to the Audio settings and adjust the lobby music slider, does that lower or raise the trailer music? Are you able to identify the product the trailer is for?
    • MadameRose66's avatar
      MadameRose66
      3 years ago

      @EA_DavidI have already tested everything, enabled malware (quick scan completed without finding any threat), set audio to 0 (music was still playing) and ran the trouble shooting 3 times via Steam and still nothing has changed. I even deleted some data from the audio folder and checked again, but even after downloading the data, the problem is not fixed.

      I even tried playing the game without audio, but even that didn't seem possible since I couldn't even disable that music in the background, let alone turn it down. I therefore have to disable or mute every audio channel so I don't get ear cancer, it's that loud. ☹️

      PS: The bug is only on STEAM and on Origin everything is working fine even though I can't change the language to English.

      • EA_David's avatar
        EA_David
        Icon for Community Admin rankCommunity Admin
        3 years ago
        Thanks, that's so strange. Do you have anything within your Steam Properties > Launch Options for the game?

        If you swap the game to windowed and open the Volume mixer, does it show the sound coming from the game app or another one?

        To open the volume mixer right-click the speaker item in the tray at the bottom right of your desktop, then choose the Open Volume Mixer button.

        Here you can adjust relative volumes per active program, and it can also be used to track down a problematic audio output.

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