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gobin99's avatar
gobin99
5 years ago
Solved

My apex keeps kicking me out of games

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Dont know Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? Gobin99...
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hey @yiannian, 

    Account bans aren't something we'd be able to look into here on Answers HQ. You'll need to contact the Terms of Service team so they can take a look and see if the ban can be lifted. 

    For more info on how you can set up a case with the TOS team check out the EA Help website. They'll get back to you via email as soon as they can. 

DeinoLife's avatar
DeinoLife
5 years ago

I play on switch and this problem happens not to often but when it does it kicks me back to the desktop of the switch. When I get back into the game it sometimes brings me back into the previous game I was in or to the main lobby. The error code or happens when it kicks me from the game and it says that there was a problem with the software and that it just closes Apex and sends me to my switch desktop. I'm not sure If it's just on switch or all consols but plz fix.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @DeinoLife, 

Have you tried reinstalling the game to see if that helps at all? It sounds like there might be an issue with the game files, and a reinstall may help if that's the case. 

@gobin99 

When you've got the chance could you try running a UO Trace on your PC? That's a test that will give us a more detailed look at the connection between your home network and the servers, so if there's something happening in between we may be able to see it. 

For more information on how to run the test visit the EA Help website. Look for the section on that article titled How to run a UOTrace. Once you have the test results please send them to me in a direct message. Thanks!

/Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @gobin99 

    Thanks! I appreciate you sending those trace results. 

    For the most part the UO Trace looks pretty good. The average ping stays low, and there isn't any measurable packet loss. The only thing that stood out to me was a pretty big difference between the best and worst ping on the very first hop. Since this is the connection between your PC and your router/modem, high ping there is a bit out of the ordinary. 

    How is your PC currently connected to the internet? Does it use wifi, or is it connected with a network cable? 

    /Kent

    • gobin99's avatar
      gobin99
      5 years ago

      Hi I have it use wifi because Im not able to connect my pc up to a network cable as I do not have one anymore but the last time I used one it didnt change much on my pc

      • gobin99's avatar
        gobin99
        5 years ago

        Hi, today I was able to access my apex for a while but its still quite buggy and I think I have lost a skin from something but not sure as I dont pay too much attention to my skins. But besides that I was able to be in the lobby for a while before getting another code net error and booted to the menu. Its been almost a week and I wish this is fixed in some way soon

    • yiannian's avatar
      yiannian
      3 years ago

      This game is so bad seriously 

      I can't play a game for over a month 

      The game keep crushing or kicking me out EVERY SINGLE TIME seriously 

      Just fix it

      • yiannian's avatar
        yiannian
        3 years ago

        It's funny that not only game is crushing all the time but im getting banned

        Lol

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