My Ash skins from rare to common tier are disappeared. this problem only Ash.

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 3060
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? https://steamcommunity.com/profiles/76561198215219343/
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. character skins tab
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. change Ash skins
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? i just bought Ash and play for 4-5 match
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? According from topic. My Ash skins from rare to common tier are disappeared, scroll bar is not disappeared too. it's happed only Ash character. another character is normal.
What should be happening instead? show every tier of skins
Steps: How can we find the bug ourselves? game memu then go to Ash skins

‌

According from topic. My Ash skins from rare to common tier are disappeared, scroll bar is not disappeared also. it's happed only Ash character. another character is normal.

I've capture loadout legends for comparing what legends loadout it should be and Ash bug. I've verified integrity of game files in steam but is not solve the problem.

Best regards.