Forum Discussion

2 years ago

Solved

My heirloom shards was spent by hacker

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia 3060 Enter RAM memory size in GB 16GB What is your gamertag/PSN ID/EA Account name? OG_...

XHelperZ
2 years ago
@OG_Trizzo
First off, make sure you've properly resecured your account with the help of this article:
https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
Your best bet after that would be to contact support, as nothing can be done on AHQ to assist with these kinds of account-related issues.
https://help.ea.com/en/contact-us/

OG_Trizzo

2 years ago

My account was not banned. It was just hacked (Which I already resolved), and the hacker spent my heirloom shards. Can I get my heirloom shards back, or have that purchase undone?