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skysabe's avatar
skysabe
6 years ago
Solved

My screen turned into black and white when i was playing a match

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number i dont know Enter RAM memory size in GB 16GB What is your gamertag/PSN ID/EA Account name? Put...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @CallMeGabe411, 

    That sounds like it could either be a hardware or a graphics driver issue. Have you checked to see if your drivers are up to date? You can find more info on how to update them over at the EA Help site. 

    If you're still having the same issue on the most recent drivers would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @skysabe. 

Is it still showing in black and white after you've closed the game and restarted it? 

/Kent

CallMeGabe411's avatar
CallMeGabe411
5 years ago

Hi, I was browsing this problem and I seen this thread. I have the problem also, even after I restart. It loads fine until the RESPAWN logo flashes. Then half of my screen turns grayscale. I use two monitors, and I switched it over to the other monitor and it still does it.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @CallMeGabe411, 

    That sounds like it could either be a hardware or a graphics driver issue. Have you checked to see if your drivers are up to date? You can find more info on how to update them over at the EA Help site. 

    If you're still having the same issue on the most recent drivers would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!

    /Kent

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