Forum Discussion

slauqhtr's avatar
slauqhtr
2 years ago

My ticket keeps closing without a resolution.

I've submitted a ticket through EA support several times now, it keeps saying fix but the issue isn't actually fixed. When I click "resume case" it just redirects me to EA support. When they closed m...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @slauqhtr,

I'm sorry to hear you're unable to reach support. If you cannot resume the current case I'd suggest creating a new one. 

If you're not getting the chat option when trying to contact support, can you please try: 

  1. Go to: https://help.ea.com/en/help-home/
  2. Select the game you need assistance with or EA App
  3. Select "I want to update my EA Account information" 
  4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps! 

About Apex Legends Bug Reports - Archive

23,008 PostsLatest Activity: 5 years ago