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hayhor's avatar
hayhor
Hero
5 years ago

No Audio in Lobby with Friends

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? hayhor1
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Ishibum, Ferrarifan
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. waiting
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) October 9th 10th and 11th
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? No audio in lobby with friends
What should be happening instead? Audio
Steps: How can we find the bug ourselves? No idea

Within the game lobby with friends I cannot hear them.

9 Replies

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @hayhor

    You aren't hearing any game audio at all, or is this just affecting voice chat? 

    /Kent

  • It's extremely inconvenient when trying to play with friends who can't use discord. I've tried everything from fixing the game to changing the audio settings and updated all drivers as well as uninstall and reinstall the game. Nothing works. The bug needs to be fixed.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Thanks for the updates!

    The Apex Legends team has been investigating some audio issues for a while. It sounds like the voice chat issues you've described are likely related. I'm afraid I don't have a time frame on when the issues may be fixed, but hopefully they will be sorted out soon. Thank you for patience on this. 

    /Kent

  • Same problem in lobby.

    Can you fix it ?

    Other problem, the mapping touch for press to talk don't stay. I have to do it again every time I restart the game.

    Apex on steam.

  • @EA_Kent i can hear audio too but just can’t hear my friends or anyone in lobby, but when i go into a match i can hear
  • @376214 Ye exactly
    Game audio is there. But no audio from friends. They can't hear me. The mic symbol has disappeared. The chat even doesn't send
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @zedkaytyt

    It's been a while since this thread was last active so I'll lock it here to limit further necroposting. Please feel free to pop open a new thread and add some more information about your issue such as what happened and what steps you've already tried.

    - EA_Lanna

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