No audio or sound from enemies: footsteps, shots, zipline, etc (NEW)

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? KelyMan0211
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. SzegoTibi/Istvanzxr__1985
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Caustic/Pathfinder
Which Legends were your squad mates using (if applicable)? Bangalore/Revenant
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Train Yard/Skyhook/Epicenter
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Shooting another team or waiting for third party
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? The issue occured in all match
When did this happen? (dd.mm.yy hh:mm) Almost in all Match
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? We are fighting with another team and i can't hear when another team using the zipline or flying on me with jump tower. Or when a Gibraltar running on me i don't hear his steps.
What should be happening instead? I want to hear the steps or zipline or the flying people.
Steps: How can we find the bug ourselves? Just playing some match in Apex and you can find the bug in your first match in Train Yard or Skyhook.

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I dont have any videos or screenshot.