Not joining match when match starts
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX980 Enter RAM memory size in GB 32 What is your gamertag/PSN ID/EA Account name? Amakii P...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@Amakii
I've had a similar experience where they'll go to the Legend selection screen and by the time I join in, the featured Legend I picked was already selected. If this is happening to you a lot I recommend refreshing your connection to the EA servers. Check out the basic connection troubleshooting steps below to see if that quickly clears this up for you.
Basic Connection Troubleshooting
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
@EA_Blueberry I have had this issue too for over 7-8 months now and I've tried all of these guides and nothing seems to work. I've deleted save data, uninstalled game, reformatted my PS4 and nothing has worked. Do you have any more solutions other than quitting after every single game??
- EA_Blueberry
Do you see high ping or packet loss when you run a UO Trace? The tool can be downloaded for free from our website via the link below.
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Nope, min/max ping is ~15/100ms. Packet loss 0% (Screenshot attached)
Edit: can I just add I am getting this issue on PS4 just to clarify. this test was done on my laptop right next to my ps4 ~10m away from my router 1 room across.- EA_Blueberry
There is definitely an issue happening based off that report. Your 2nd hop shows an average ping of over 264ms, so that explains why you're hanging up at the lobby. Before hitting our servers it increases to over 400ms. Do you have other Ethernet ports you can try plugging your Ethernet cable in and are there any damaged wires?
