Not joining match when match starts
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX980 Enter RAM memory size in GB 32 What is your gamertag/PSN ID/EA Account name? Amakii P...
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Nope, min/max ping is ~15/100ms. Packet loss 0% (Screenshot attached)
Edit: can I just add I am getting this issue on PS4 just to clarify. this test was done on my laptop right next to my ps4 ~10m away from my router 1 room across.
EA_Blueberry
Community Manager
Community ManagerThere is definitely an issue happening based off that report. Your 2nd hop shows an average ping of over 264ms, so that explains why you're hanging up at the lobby. Before hitting our servers it increases to over 400ms. Do you have other Ethernet ports you can try plugging your Ethernet cable in and are there any damaged wires?
But if my ping was that high, surly I wouldn't be able to play any games, which I have no issue doing. It's just after coming out of a game with a quad, I have to leave and rejoin the squad to match into a game with them. I am using wifi, rather then wired connection but I can try an ethernet cable if you think it would help but I'm not entirely convinced my ping is the issue as all my other connections seem to be fine. Even after rejoining the squad we match into a game easy and play with a good connection.
Just to clarify I am from Perth western Australia, just incase I was trying to ping the wrong server.
Haven't had a response from you guys is ages. Still getting the bug. I can garente it's nothing to do with my ping, I'm able to get into game and play them without lag just fine. It's only in this specific situation that I can't join into a game.
what else can I do to help you guys find the issue?
Still no response from you guys, just wanted to check in and see if you had any more info for me or anything else you want me to try. Or is there anyone else I should be talking to or somewhere else I can log some bug reports. I've been putting up with this bug for a long time now...
- EA_Blueberry
I'm afraid there aren't any widespread issues being reported on this from what I've heard. Based off the UO trace results last go around, this is likely due to the connection being lost as the game is syncing up into the match.
I recommend reaching out to your ISP to see if there are alternative options in re-routing your connection to our servers. We have ports listed for Apex Legends here I advise looking at to improve connectivity: https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
I'm sorry you're still having this trouble, but based off the high ping times it's not uncommon to see what's happening as a result. :\- @EA_Blueberry I'm having the exact same problems with great ping and use an ethernet cable where I don't see problems in any other game.
@EA_Blueberry do you have any other recommended solutions or next steps for troubleshooting?
the only solution is fixing the servers which EA would never do..
@EA_Blueberry I've actually seen a significant change to this bug since the crossplay beta started. Now there are some days where it's perfect and it just works, but then there are others where I'll get it after every game. For me atleast it doesn't seem to be intermittent, it either works or it doesn't.
@Amakii @CaelVK @ParrotoxYT @ZellWade
Has anyone else noticed any changes?
And to respond to the previous comment about 'ea will never fix their servers' I would atleast like to give them a chance instead of no assuming the worst of them.
- EA_Blueberry
Thank you, @Ashs_Beyond
I have been working with our sports titles recently and haven't too much visibility around Apex Legends, so tagging in @EA_David & @EA_Kent to be aware.
- @Ashs_Beyond I had one day where it worked without any issues, but every other time it was still bugged
So I’ve also been experiencing this since around season 4, I’ve followed a few threads and they were all older and basically anyone from ea stopped replying there, then saw the op here link to this and asked for everyone to try sang get on one post.
i posted about this back in March maybe, one person commented they have the same issue and that was it
So I’ve deleted the game (multiple times), signed out of my acct, logged back in, downloaded the game, same thing every time. I’ve even went out and got a new PS4, not primarily due to this issue- but again, same problems.
I’ve opened a ticket, talked to 3 reps- one of them has me adjust dns settings on my PS4 - primary set to 8.8.8.8 and secondary to 8.8.4.4 ; no dice
i found a thread mentioning having to adjust settings on the modem and open certain ports specifically for apex? Sounds weird it’s an issue now but whatever. Going to try tomorrow and will report back
also issue for me is the same whether WiFi 47mbps download and 4 upload // then wired I’m at 380mbps download and about 7 download - same thing
