Not joining match when match starts
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX980 Enter RAM memory size in GB 32 What is your gamertag/PSN ID/EA Account name? Amakii P...
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EA_Blueberry
Community Manager
Community ManagerI'm afraid there aren't any widespread issues being reported on this from what I've heard. Based off the UO trace results last go around, this is likely due to the connection being lost as the game is syncing up into the match.
I recommend reaching out to your ISP to see if there are alternative options in re-routing your connection to our servers. We have ports listed for Apex Legends here I advise looking at to improve connectivity: https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
I'm sorry you're still having this trouble, but based off the high ping times it's not uncommon to see what's happening as a result. :\
@EA_Blueberry thanks, I'll try the port forwarding and let you reply what I find.
But one thing I don't understand is why would I be getting such a high ping for something like this but actually playing the game I'm getting good ping. while in-game I'm able to play without any lag or stutter but my ping could be causing this? Since I have a better internet connection than most of my friends and I'm the only one getting the issue (and I've tried using 2 different ISPs to test but got no change).
In the time since having this issue, I've redownloaded Titanfall 2 and played some online of that and it works great. Good ping good connection status and no getting out of sync with lobbies. Is there something different to how Apex is handling out of game lobbies? do the servers that handle the out of game lobbies reside only in US or something?
Just trying to understand the issue.
And after a quick 10 min search for technical support tickets (not bug reports) here are just a few links to other people I've found with this issue...
https://answers.ea.com/t5/Technical-Issues/Unable-to-ready-up-after-a-game/m-p/9420074#M81958
https://answers.ea.com/t5/Technical-Issues/Trouble-in-matchmaking-ps4/m-p/9420036#M81953
https://answers.ea.com/t5/Technical-Issues/Apex-legend-matchmaking-issue/m-p/9419773#M81940
