Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? XxDaiblosxX
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was in the ready up menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was in the lobby
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Enough to level up
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I leveled up with the new prestige system but never got my Apex packs
What should be happening instead? I should be getting my Apex packs
Steps: How can we find the bug ourselves? Level up with prestige account
why am I not getting Apex packs when leveling up with this new prestige system?
