Not receiving level up rewards (Legend tokens and Apex packs) Season 14

Hi there, the missing levelup rewards are being looked into, the main thread can be found here: https://answers.ea.com/t5/Bug-Reports/Not-receiving-Apex-Packs-from-new-level-cap/m-p/11713388#M88140

For the confusion around the BP progress, there's a Match Summary bug that may tell you that you've levelled up when you actually haven't yet. This leads to confusion when you check for the rewards, as the actual progression is tracked correctly. 

We know this is leading to significant confusion as the game is giving you misleading info, but it does appear that you're getting your BP content when you should. 

Thanks.