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benjaminjack175's avatar
benjaminjack175
5 years ago
Solved

Not receiving twitch prime rewards

Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One What is your gamertag/PSN ID/EA Account name? Bigbenmale3312 Please provide your squad mat...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @benjaminjack175.

    When you have the chance please reach out to the EA Help team so they can pull up your account and look into the missing Twitch Prime rewards. I'm afraid that isn't something we would be able to investigate here on Answers HQ. 

    You can find more details on how to submit a case with them over at the EA Help site. If you prefer you can also speak with them over Twitter or Facebook as well. 

    /Kent

DatDudeDave24's avatar
DatDudeDave24
5 years ago

Nehemiah74 is my gamertag. I play on xbox one and I just recently signed up for a twitch prime. I linked my account(DatDudeDave24) and it says I claimed the reward but whenever I go into the game the loot isn't there. Phone number is 602-775-0696 and my email is [edit: email address removed] please reach out to me so we can work this issue out I'd really like to have access to the loot I'm missing. 

DjLobsterHat's avatar
DjLobsterHat
5 years ago

Same issue. Any fix for it?

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