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videogamer126's avatar
videogamer126
6 years ago

Opened 500+ Packs and Still no Heirloom (Shards)

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 What is your gamertag/PSN ID/EA Account name? jay_dubs03 Please provide your squad mates' ...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @videogamer126. 

If you still haven't received any heirloom shards then I'm afraid your count might be off. Also, if you ever pulled an heirloom from a pack at some point that would reset the counter as well. One you hit 500 packs you'll get the shards automatically. 

/Kent

videogamer126's avatar
videogamer126
6 years ago

Hey Kent, can someone at EA look up my account? I've counted like 5 times and even used a recently created pack calculator.

  • SIKOmike2's avatar
    SIKOmike2
    6 years ago

    I swear im in the same boat as you. Before the heirloom shards, I have opened up roughly. 700 to 800 apex packs alone without the help of leveling up. I did the calculations and I never received the wraith knife I literally bought all the packs for.  The shards have come out and I have tallied up how many apex packs I have opened and the number is around 1, 097... I would love the same help as this guy please 

  • chrisce670's avatar
    chrisce670
    3 years ago
    @videogamer126 It's the same for me ive opened over 500 and spent so much and still haven't got my second heirloom
    • BigMacAttack8u's avatar
      BigMacAttack8u
      Seasoned Ace
      3 years ago
      @chrisce670 You are not guaranteed two heirlooms at 500 packs, only the one, you are still on track.
    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      3 years ago
      @chrisce670 Hey, from what I can see it looks like you got Heirloom shards before hitting 500. Congratulations!

      However this resets the 500 pack counter.

      Acquiring Heirlooms or Mythics from completing events doesn't reset the counter, but getting them from Apex packs randomly does.
      • dav2500's avatar
        dav2500
        3 years ago

        Hello,

        Just talked with the EA support and they asked me to put my problem here.

        I'm playing this game since launch, i have oppened much more than 500 packs, and played more than 1000H but still waiting for my herlooms.

        I'm pretty sure i have an issue with my progression account, like a reset or just a bug i dont know.

        Same for blue point in order to buy character, i dont have any anymore, it's so weird.

        Can you help please.

        I've started playing on origin, then moved to steam.

        Waiting for your answer.

        Thank you

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