I had a recent support case where i asked questions about heirlooms. The answer was now its a random chance and you dont get one guaranteed after 500 packs. at least thats what the employee told me. I think its stupid as hell and they should revert it https://imgur.com/a/PRvzEFb (proof of the convo)
Community Manager
@FreZzxD wrote:
I had a recent support case where i asked questions about heirlooms. The answer was now its a random chance and you dont get one guaranteed after 500 packs. at least thats what the employee told me. I think its stupid as hell and they should revert it https://imgur.com/a/PRvzEFb (proof of the convo)
Hey @FreZzxD.
Apologies for the confusion. That hasn't changed. You would still get the shards after 500 packs. The only difference is that you no longer get a random heirloom. You get enough shards to purchase an heirloom from the store.
Unfortunately that's not really something we can help with here on Answers HQ. You can try reaching out to the EA Help team so they can pull up your account, but in every case I've seen like this there just hasn't been enough packs opened on the account to trigger the heirloom shards. If you keep opening packs you'll get them once you hit 500.
/Kent
Kent im sorry, but I have wasted over 1,500+ and I stress the plus symbol for a the wraith heirloom and now these shards. You are telling me I have wasted that much money on a free game (that I love) for a return that was listed there. If you need me to send you a personal screenshot and all of these things I have a list of payments and I have nearly all the legendary skins for every gun and legend... I really want to know that you can do something. I dont think people should spend this much and not get a return they were promised.
Doesn’t seem like you have answers, I mean people are losing money including me just to have some cosmetics to enjoy while playing apex, I haven’t received one heirloom shard since they even came out and I play everyday opened numerous packs and I haven’t seen anything, aren’t you supposed to have answers if this is the EAanswers page? Just a fellow gamer concerned for my wallet...
Is it after level 500 or 500 packs open because I’m level 481 and have never received any shards but have definitely opened over 500 packs if it’s after 500 packs I’m definitely getting screwed
they cheat the people i opened 503 packs includes every season pass and level and got noting im soooo mad right now at apex and everyone work there
