Community Manager
@FreZzxD wrote:
I had a recent support case where i asked questions about heirlooms. The answer was now its a random chance and you dont get one guaranteed after 500 packs. at least thats what the employee told me. I think its stupid as hell and they should revert it https://imgur.com/a/PRvzEFb (proof of the convo)
Hey @FreZzxD.
Apologies for the confusion. That hasn't changed. You would still get the shards after 500 packs. The only difference is that you no longer get a random heirloom. You get enough shards to purchase an heirloom from the store.
Unfortunately that's not really something we can help with here on Answers HQ. You can try reaching out to the EA Help team so they can pull up your account, but in every case I've seen like this there just hasn't been enough packs opened on the account to trigger the heirloom shards. If you keep opening packs you'll get them once you hit 500.
/Kent
Kent im sorry, but I have wasted over 1,500+ and I stress the plus symbol for a the wraith heirloom and now these shards. You are telling me I have wasted that much money on a free game (that I love) for a return that was listed there. If you need me to send you a personal screenshot and all of these things I have a list of payments and I have nearly all the legendary skins for every gun and legend... I really want to know that you can do something. I dont think people should spend this much and not get a return they were promised.
