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Lucicius's avatar
Lucicius
5 years ago
Solved

Opening Apex makes my computer crash and restart

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number AMD Ryzen 7 5800X Enter RAM memory size in GB 16 GB What is your gamertag/PSN ID/EA Account na...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @Lucicius, 

    What happens if you set up a Clean Boot on your PC before you try launching Apex Legends? That way if the crashes are happening because of something else running on the PC that might help to get around it. 

    For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @Lucicius, 

What happens if you set up a Clean Boot on your PC before you try launching Apex Legends? That way if the crashes are happening because of something else running on the PC that might help to get around it. 

For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

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