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Shrunken3's avatar
Shrunken3
6 years ago

Packet Loss on Xbox One, does anyone know how to fix it

Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One X What is your gamertag/PSN ID/EA Account name? ShrunkenMass3 Please provide your squad m...
SpyrosFPS's avatar
SpyrosFPS
6 years ago
@Shrunken3
Hmm strange but today there was a Fortnite update and a big Pubg update.
I wonder if you played Apex while updating.
Xbox is set by default to automatically update your games and you experience lag and packet loss.

Press the Xbox button to open the guide.
My games & apps, see all > Manage Queue > Queue
If Xbox is updating your games then Pause all. Continue the updates later.
Also, back in manage queue>settings you can disable Keep my games & apps up to date.
Shrunken3's avatar
Shrunken3
6 years ago

It’s been doing this for the past couple of days even if games weren’t updating, I can disable keep my games up to date to see if it will work 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @Shrunken3. 

    If you're still running into packet loss can we try running through some connectivity troubleshooting to see if that helps at all? 

    I'd recommend starting off with the basic connectivity troubleshooting steps over at the EA Help website. If you're still having any trouble after that check out the Xbox-specific steps as well. Let me know if that helps at all with the packet loss you've been seeing. 

    Thanks!

    /Kent

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