Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Shadowborne21
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Camaro131313, mlupa0916
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Wraith, Mirage
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Home menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Starting the Client after the S2 update
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 07/02/19
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Loss of Pathfinder Twitch Prime Skin. Logged in after the Season 2 Update and my Twitch Prime skin was gone. I know recently they said that the issue was resolved for the most part, but I haven't gotten my skin back. It was tied to my old Twitch account that I had prime with, but now I use a different account (I got locked out of the old one) but my understanding was that it would never disappear.
What should be happening instead? Twitch Prime Pathfinder skin present
Steps: How can we find the bug ourselves? Many reported previously, don't specifically know what caused it.
Screenshots are saved to my PS4 but I would gladly provide them if it meant I would get my skin back. Thank you for your time, I definitely appreciate the work you guys do.
