Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Fargo Renegade
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. NA
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? NA
Which Legends were your squad mates using (if applicable)? NA
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Character selection screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In the character selection screen
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Idk alot
When did this happen? (dd.mm.yy hh:mm) Sometime around june
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Omega point Skin was there and now it is gone
What should be happening instead? I should have the skin available to me in the selection screen
Steps: How can we find the bug ourselves? Look in my account at pathfinder
So i contacted EA last week about this issue. They told me it wasnt their problem and that I needed to contact twitch and amazon customer support. So I contacted amazon customer support and they told me to contact twitch. I contacted twitch and they told be that it needed to be resolved by amazon.
I talked to amazon again and they told me that it shows I claimed the skin in Feburary and since it was in the game that EA needed to fix it. Since after it is claimed and in the game it is permanently in your account. They have no control of Apex and it would need to be solved by them.
I called EA back and they had me unlink and relink my account and then clear the cache on my xbox because my octane skin also hasn't showed up yet and amazon said I claimed that as well. Long story short I am still missing the "omega point" pathfinder and the "whiplash" octane prime skins.
