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rngdanny's avatar
rngdanny
6 months ago
Solved

Payment Failure Got Me Banned From Apex :l

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number AMD RX 6700XT Enter RAM memory size in GB 16gb What is your gamertag/PSN ID/EA Account name? R...
  • rngdanny's avatar
    rngdanny
    5 months ago
    @rngdanny Quick update, I was unbanned about a week after this post.

    The TOS team kept rejecting my appeals so I appealed over and over and over until I was unbanned, the TOS team didn't really sent me any email about the ban, being unbanned or anything related to the ban, instead they sent me an email saying:

    "Hello,

    We saw some unusual activity on your EA Account.

    To keep your EA Account safe, we have reset your password."

    After I received the email I paid for the coins using steam and basically waited thinking that I was going to be banned like they banned me a few hours after the first ban overturn.

    I wasn't banned again and while I paid another $10 through steam to get this season battle pass, I'm still mad with TOS team and EA, I was banned, unbanned and then banned again just for giving trying to use their store and when I was finally unbanned again they didn't even mentioned the issue...

    I love apex but I hate EA so I guess I'm just in a weird toxic relationship with the game and even if it the whole ban situation was backhanded and unfair I'm just glad I was unbanned ¯\_(•-•)_/¯
Midnight9746's avatar
Midnight9746
Hero
6 months ago

Unfortunately any account-related issue, (such as bans), cannot be handled on the forums. You would have to contact EA Support again about the ban as they're the only ones who can assist you with your account.

rngdanny's avatar
rngdanny
5 months ago
@Midnight9746 They haven't event tried to help me, I haven't had anyone from the TOS staff reach out or anything, it was an issue with the EA store and I want to pay for the failed transactions but they're not even trying and I cannot try to do a payment since I cannot log into the EA store or apex :/
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 months ago

    You will need to continue to engage with our TOS team @rngdanny as they are the only ones who can assist.


    Darko 

    • rngdanny's avatar
      rngdanny
      5 months ago

      @EA_Darko Another rejection and it also says: "After completing two full investigations into your complaint, we consider this matter closed." does that mean that they'll no longer look at my new cases about the ban appeal? Did I basically just lost years of my apex account due to a cool skin? 

      No one from the EA TOS Staff has reached out but due to the rejections to my appeal I guess the TOS staff is saying that I'm on the wrong because I have used steam instead of EA's Store? like, I really don't get it :/

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