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alawnianas's avatar
alawnianas
Seasoned Rookie
3 months ago
Solved

Problem in Claiming the Final Reward for the Welcome Pass

I have created a new account and reached the required level (40) to obtain the Legend Token, but I am unable to receive it even though I have completed all the required tasks. Therefore, I need help ...
  • alawnianas's avatar
    alawnianas
    3 months ago
    @EA_Mako Thanks for the help, the problem is solved.
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 months ago

Hey @alawnianas,

Are you able to check this again to see if there's any change?

Yesterday's update included some changes that should help clear this up, so let me know if you're still running into this next time you get a chance. Thanks! 

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      3 months ago
      Thanks @alawnianas.

      This shouldn't occur going forward, but some additional corrections may still need to be made for accounts already affected. That sounds like it may be the case here, once I have any further updates I'll let you know.
      • alawnianas's avatar
        alawnianas
        Seasoned Rookie
        3 months ago
        @EA_Mako Thanks for the help, the problem is solved.

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