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memesiguess5's avatar
memesiguess5
4 years ago
Solved

ps5 apex legends not permitted to play online

game states my account is not permitted to play online on the playstation 5 version of the game but i am able to play the playstation 4 version of the game

  • EA_David's avatar
    EA_David
    4 years ago

    @Xx_YerDead_xX Can you make sure the PS4 game client is shut down too, just to be sure.

    If this persists, can you also try resetting the password for the EA account linked to your PSN accounts?

    You can log into help.ea.com using the PSN login to make sure you're on the correct account, and start the reset from there.

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  • UltraKlitz's avatar
    UltraKlitz
    8 months ago

    Did you ever find a solution to this? Mine still say's i'm not permitted on the PS5 version.

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    8 months ago

    @UltraKlitz 


    As this thread is a bit old at this point, we are going to lock this down so that we can prevent any necro-posting.

    If you run into any further issues please create a new thread so that we can begin tracking accordingly!

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