Forum Discussion

PushedneptuneGG's avatar
5 years ago
Solved

Racial slurs in chat from random person

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number N/A
Enter RAM memory size in GB N/A
What is your gamertag/PSN ID/EA Account name? Pushedneptune3 (PushedneptuneGG in origin)
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Legend Select
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Legend Select
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 11/6/2020 8:30ish PM CST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I saw a chat message of racial slurs from someone that I have never seen before, not in my club or my friend list, with a full squad who has also never seen him before.
What should be happening instead? I should not be seeing racial slurs from random people in chat.
Steps: How can we find the bug ourselves? I have no idea how you would replicate this bug.

I would love to be able to report this person, but considering I never actually interacted with him I could not directly report him. I could not find a profile that I was sure was this person, but if you can figure out who it is I would like to see him punished appropriately. I attached an image of exactly what I saw in-game.

Thanks

[Admin - removed attachment. Naming & Shaming is against the Answers HQ Rules & Guidelines]

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @PushedneptuneGG 

    I'm sorry, I was referring to a report regarding another player's conduct. We can certainly accept bug reports here. Thanks for taking the time to write this up. 

    /Kent

4 Replies

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @PushedneptuneGG

    I'm afraid we don't have the ability to investigate reports like this here on Answers HQ. When you have the chance I'd recommend reporting this to the Terms of Service team so they can take a look. They'll take the appropriate actions from there. 

    For more information on how to submit a report check out the EA Help website

    /Kent

  • @EA_Kent When you say you don't have the ability to investigate reports are you just referring to investigating the actions of the person in the screenshot or the fact that I could see some random person's chat message? Because this is a bug report, and I don't think I should be able to see the chat messages from any random person that sends one during legend select. I would just like a little clarification. Thanks.

    Also thank you for sending me that link, I submitted a report there as well.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @PushedneptuneGG 

    I'm sorry, I was referring to a report regarding another player's conduct. We can certainly accept bug reports here. Thanks for taking the time to write this up. 

    /Kent

  • I've also encountered this too ever since the start of Season 7 start, on three separate occasions. Their usernames are colored dark red and usually sends troll messages. I don't think it's an in-game player that sends them either. Might be stemming from an exploit for admin in-game chat privileges? I'd love to give samples, but this happens very randomly.

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