Random framerate drops on Xbox Series X (Season 19)

Question

Product: Apex LegendsPlatform:Xbox Series XPlease specify your platform model. Microsoft Xbox Series XWhat is your gamertag/PSN ID/EA Account name? ffff0Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.Are you using any software with an overlay? NoWhich Legend were you playing (if applicable)?Which Legends were your squad mates using (if applicable)?Where did the issue occur? In a matchWhich part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. This happen in various places across the Storm Point (maybe in other maps too, haven'tgot a chance to test it yet).What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running across the map, aimingDid your squad mates also experience the issue? I don't knowHow many matches had you played in a row before the issue occurred? I haven't counted, but quite a few (more than 10). I may also put the console is sleep mode in-betweenWhen did this happen? (dd.mm.yy hh:mm)How often does the bug occur? Rarely (0% - 9%)How severe is your issue? Minor impact to gameplayWhat happens when the bug occurs? Perceived framerate drops significantly. This happen for a short period of time, but can happen several times in a match. So far I had this issue in 2-3 matches in different circumstances and in different areas of the map. Restarting the game after the match seems helping, but I haven't tested enough to be sure. The issue appeared in Season 19.What should be happening instead? Framerate is expected to remain stableSteps: How can we find the bug ourselves? I'm not sure. It happens randomly and after playing several matches.‌Video capture of the most recent instance (between 17s and 25s): https://1drv.ms/v/s!AsxRquOgIVixgZkeYk8WMzQPFcxeWA?e=gpp8AkDownload the file for better video quality.

sashazyryanov · Answer

I had another issue, this time on Broken Moon, early in the match. It lasted around 30 seconds total, then it was normal for the rest of the match. Since I wanted to play ranked, I've decided to not check if the problem appear in the next match too and restarted the game. After restart the issue didn't appear in the next 9 games.

Video: https://1drv.ms/v/s!AsxRquOgIVixgZkysjPF_0QcYFCNAg?e=kQdQwf

Download the file for better video quality.

sashazyryanov · Answer

Had another instance, this time during the skydive: https://1drv.ms/v/s!AsxRquOgIVixgZk7WUGpvvMI_T3eCQ?e=V9rXcB Seem to go back to normal moments after landing, but it was a quick wipe, so I'm not sure. I went into the next match without restarting the game, and got the same issue: https://1drv.ms/v/s!AsxRquOgIVixgZk8lZOK5-oedVCeVQ?e=UxALZ7 Again, perceived framerate dropped during the skydive and went back to normal on landing. After we've got killed, the game froze on match summuary screen: https://1drv.ms/v/s!AsxRquOgIVixgZk6tDu5WT7yDBNAJw?e=zakOSK I've waited for about a minute, then closed the game and restarted it. It didn't start the first time (Xbox reported an error with the app, unfortunately I forgot which one), I've started it again, everything was fine. Played two games after that - no issues.

If you want me to do something specific, I'll be happy to help with troubleshooting. Really curious what can be causing this. I have a capture card too if you want a recording of entire match with an issue.

sashazyryanov · Answer

Encountered the same issue in Gun Run on Storm Point:&nbsp;https://1drv.ms/v/s!AsxRquOgIVixgZlc685bbD8n7LZQSw?e=tQISCX (between 19s and 22s).

bullettrainz · Answer

I have noticed frame drops on the Broken Moon map to +- 50 &amp; the game kinda goes in slow motion.

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Random framerate drops on Xbox Series X (Season 19)

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