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menac369's avatar
menac369
12 months ago

Rank glitches

Ranked is big can’t access 
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
11 months ago

Hi @menac369,

Are you receiving any error messages when trying to join a ranked match? If you could provide some further information on what's happening we might be able to assist you with some troubleshooting steps.

Thanks,

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago
    @jewelheart are you unable to access ranked games only? Can you please provide some further information on the problem you're facing?
    • jewelheart's avatar
      jewelheart
      Rising Novice
      9 months ago

      I can play all formats.  The problem I have is that I've lost four ranks - I ranked up from silver I and instead of hitting Gold IV I found I was silver IV.

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        9 months ago

        When you ranked up did you see in the match summary that you reached Gold IV? Or did it show that you reached Silver IV?

        If this happens again, could you please record a short clip if that's possible?

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