Rank glitches
Ranked is big can’t access
Forum Discussion
I had a brief message - the rank up announcement that flashes up onscreen - to say I had ranked up, but no bonus RP as had been usual up until then. That's the only thing I noticed, this temporary screen rank up message. I then saw the very few RP awarded which sparked my curiosity. At that point the next thing I could see was my badge at the lobby screen reading the wrong rank.
I can't record a short clip no sorry. Is that a reasonable thing to ask everyone who plays and is likely to encounter a problem like this? I'm a 53 year old teacher living in the UK. I am tech savvy, but not a twitch streamer!!
Are you able to do anything reasonable towards restoring my RP and rewards that, quite honestly, I feel I've been cheated out of?!
Warm wishes.
EA_cuervo
Community Manager
Community Manager@jewelheart We're not able to make any account changes here in AHQ and wouldn't be able to restore any RP. I've asked for a short clip showing the bug because that would help our team investigate the problem. Thanks for reporting this, I will keep an eye on the forums for further reports and let the team know about that if we see more of this.
Well I hope what I described helps.
Shame about the lack of power given to your team. Means a bad taste is left in the mouth of some playerbase which will only get worse if nothing changes eh. I'm not the only one with this problem I know.
Thanks for your help.
Dear EA_Cuervo
If you can't do anything about restoring rewards, would you please escalate this issue up your management chain to someone who can?
Best wishes,
Jewelheart
