Rank progress lost at rumble start

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Scavenger928
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Main menu
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Many
When did this happen? (dd.mm.yy hh:mm) 06/08/24 01:00pm est
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Finished season 21 split 2 as an apex predator, now showing me as a diamond split 2 ranked
What should be happening instead? It should be rewarding predator badge when season 22 launched
Steps: How can we find the bug ourselves? Not sure, just need to be granted my predator badge.

‌

Ended season 21 split 1 as a diamond and ended split 2 as predator.  Season 22 launched and now shows me as diamond for both splits of season 21 and they took my predator rank and badge away from me. 

Product: 頂點傳奇
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number rtx-3070ti
Enter RAM memory size in GB 64gb
What is your gamertag/PSN ID/EA Account name? TsukiRYovo
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Revenant
Which Legends were your squad mates using (if applicable)? Wraith
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. menu
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1000+
When did this happen? (dd.mm.yy hh:mm) 2024/08/07
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Ranked progress error
What should be happening instead? Ranked progress error
Steps: How can we find the bug ourselves? Ranked progress error

‌

Ranked progress error

In the first half of my 21st season ranked, I was a master

But after the season ended, I received platinum

I have no errors in my personal points query

But I didn't get the right reward

I need help