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XHelperZ's avatar
XHelperZ
Hero
2 years ago
Solved

Rank resetting to Rookie / Users gaining 0 RP

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number RX 580 Enter RAM memory size in GB 32 What is your gamertag/PSN ID/EA Account name? XHelperZ ...
  • EA_David's avatar
    EA_David
    2 years ago

    Hi, for clarity I'll repost the tweet from before again. 

    The actual rank loss should no longer happen, but there can be a visual rank loss, where you're told you deranked but didn't actually. 

    Also there will be an RP restoration for those affected. 

    https://twitter.com/Respawn/status/1628152891772141568

    Edit: The restoration was applied. However if you have progressed past our previous position you won't be reset as this would roll you back. 

EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
2 years ago
Under investigation. Accepting as solution for visibility purposes only.

Hi everyone,

The teams are aware of this issue and are currently working on a fix. Thank you for your reports!

Please feel free to keep an eye on the Trello page here for further updates as well.

Edit Feb 21st: there's a small Twitter update on the matter.

Waytani's avatar
Waytani
New Traveler
2 years ago

I was bored so i played a bit ranked got from Rookie almost to Silver, and now last game i got de-ranked to Rookie 4 again... not cool respawn/ea 

    • Chillertaler95's avatar
      Chillertaler95
      2 years ago

      Same for me - i also got reset back to rookie 4 like 5 times.

      My hopes are quite low for them to fix it quick.. 

  • TSSMirage's avatar
    TSSMirage
    2 years ago

    This happened to me as well. Dropped from silver 2-Rookie 4 mid session this morning 

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