Rank resetting to Rookie / Users gaining 0 RP

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Sniperfest123
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Wreckitralph583
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Newcastle
Which Legends were your squad mates using (if applicable)? Bangalore
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Timer was stuck counting down from 3
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Froze loading into 3 games, all freezing at the timer counting down
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 2-3
When did this happen? (dd.mm.yy hh:mm) March 1st 2023
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Currently lost 400rp in Diamond 2 lobbies (now down to Diamond 2). Hours of my time down the drain because of a bug. Game loads in freezes on the countdown, I’ll close app quickly or wait or turn off my ps4. After I reboot I’m in a party/lobby with my teammate and can’t do anything but accept a 10 min timer and -141 rp
What should be happening instead? Please give me the RP back, I didn’t even get to play the game
Steps: How can we find the bug ourselves? Update the game

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Screenshotted what I get once my teammate comes back to lobby

ME TOO BRO now i only have 2pts but i was like silver 2 in the first day i hate this bug AAAAAAAAAAAAAAAAAAAAAAAA

tbh bronze is basically rookie anyways

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD 6950xt
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? legendd027
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. legendd027
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? wraith
Which Legends were your squad mates using (if applicable)? vanglor
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. broken moon
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. nothing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 3/3/2023
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? i got the wrong rank points after match. it is really serious, I played that match for 20 mins, and I still got 61 lp minus. (diamond 4)
What should be happening instead? -3 lp, since i am top 4 squad left in diamond 4 game
Steps: How can we find the bug ourselves? ask yourselves

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here is a screenshot of my results, it shows i am forth team, and I am the fourth team in the game I played. I still got freaking 61 lp minus from me. its making me hella mad. 

Same problem here. How the hell can this happen after 4 years of development? * game.