Rank resetting to Rookie / Users gaining 0 RP

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3070
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? PlSTOLSKlN
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. n/a
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? n/a
Which Legends were your squad mates using (if applicable)? n/a
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. n/a
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Returning to the lobby after a ranked match
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 18.02.23 20.30
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I have only played 1 ranked game this season and got 95 points from the match. I was given a scrore adjustment of +0 when it should have been +85 (95 minus 10 for the entry fee).
What should be happening instead? The correct amount of ranked points should be given
Steps: How can we find the bug ourselves? Play a ranked match and see if you get the correct score adjustment.

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Here's a screen show of the match summary showing 95 points for the match, -10 for the entry fee and a score adjustment of +0. There's no point playing ranked until this is fixed ☹️

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number I dont know
Enter RAM memory size in GB 8 Gb
What is your gamertag/PSN ID/EA Account name? Laisk
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Ijnstorm point and in lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Inside the match playing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? A lot because i grinded all my way to silver 1 to just get reset to rookie 4...
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My rank keeps resetting to rookie 4..
What should be happening instead? I should get my rank back and all the rp i won when i was rookie 4 and all the reset because at this point all the games i won would all be for nothing...
Steps: How can we find the bug ourselves? what to do?

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At first i was silver 2 and when got minus 3000RP at first it was visual bug and did not affect my rank but when i got in the next game i noticed my top right, it was rookie 4.. I reset the game and verified game file in steam, after a few games it came back to silver 2. Still the issue persist.. I am now silver 1 and almost gold 4 but suddenly it reset back to rookie 4? I thought the same would happen like before and return.. So i won a game and got promoted up to rookie 2 and when i got to next game it's rookie 4 again :')) What do i do?? Will i ever get my rank back? I won a couple of games/2nd place when it was rookie but just kept getting reset...

Dear EA

I have been playing ranked now for quite a while and i got 3 times to silver but next game i was rookie 4 and that happened now 3 times