Rank resetting to Rookie / Users gaining 0 RP

After starting a new game, I lost more than nine thousand ranking points, what is the situation

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Pauln11
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? different each time
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. lobby shows properly change seems to happen as i enter a new match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. loading into a new game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? around 7-8 then around 5 then as many as it took to get bk to silver 4 (over 10) (it's happend 3 times now!!!)
When did this happen? (dd.mm.yy hh:mm) twice 15/02/23 once 16/02/23
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? My rank keeps dropping down to rookie 4. This happened twice yesterday then today I got half way through silver 4 assuming the issue was fixed loaded into a new game and BANG I'm back to rookie 4. Are you kidding me? Do I just sit this season out? I barely played last season because game chat wouldn't work now I can't progress through ranked?
What should be happening instead? I should be keep my RP points duh
Steps: How can we find the bug ourselves? I don't know. Play the game.. Preferably before you release it to the public next time.

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There was a post on here yesterday with like 50 replies on it about the same problem now I can't find it to let you know it happened again? I hope you're fixing this not hiding it.  FIX YOUR GAME! Its not happened to anyone I've played with, similarly last season none of them had the broken game chat stop giving me all your bugs

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number N/a
Enter RAM memory size in GB N/a
What is your gamertag/PSN ID/EA Account name? Menace_xi TV
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/a
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/a
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? N/a
What should be happening instead? Rank returned
Steps: How can we find the bug ourselves? N/a

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Demoted all the way back to rookie 4 when I finished Diamond 3 last season 

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? Acknabai
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Anchoxz_YT (also ranked down to rookie 4)
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Seer
Which Legends were your squad mates using (if applicable)? Horizon
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. North of fragment
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Squad mate afk and we died
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Many?
When did this happen? (dd.mm.yy hh:mm) 15.2.2023 14-15
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? Rank reset
What should be happening instead? Rank should affect on what happend in game
Steps: How can we find the bug ourselves? Not sure but very annoying.

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Will not let me add picture but I was ranked all the way down then back up then down again.

Product: Apex Legends
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? Smokydan2
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Was in the game an automatically change my score
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Atleast 25
When did this happen? (dd.mm.yy hh:mm) Feb 16
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Cant shoot or land shots
What should be happening instead? Not lagging when shoot someone not dear king randomly
Steps: How can we find the bug ourselves? Idk it’s your game that deranked me for no reason

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Why did I deranked to rookie 4 with zero rp. I started season 16 in silver got to silver 1 then it deranked me after winning a game twice. Starting at rookie 4 zero rp!!!! I just spent 250$ on an heir loom a this happens not only me but 2 my other buddies as well in my party. Makes me not want to play the game anymore so much time was put into season 16 already to get to gold 4 … thank apex. Fix your game if u can charge 200$ for digital heirloom u can fix ur choppy servers. People are complaining an complain about the servers an lagging out, black screens. Then get negative rp because the game thinks u quit or weren’t playing. I love this game. But for it to be out for 4 years an being this lagging is almost unbearable i cant even land my shots because it shows the other person killing me. Or I shoot someone an then they don’t take damage or the damage shows up late. Not showing all the rp I got. Also damage isn’t keeping up. I shoot some kill them a the top right of my screen is off points after showing I hit 120 on someone it gives me 90 damage. So im getting robbed with points on top of lagging an rp is suffering from lag outs or something buggy in the game. 

Hey guys it’s floating banana, i was just playing Xbox ranked and I was one match away from diamond 3 and finished the match after that match I was rookie 4 without warning can someone tell me what happend? I wasn’t cheating, was I hacked? 

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 1050ti
Enter RAM memory size in GB 24
What is your gamertag/PSN ID/EA Account name? damianvlad2
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. shadow money wizard gang
Are you using any software with an overlay? Yes
If yes, can you list them here? discord
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? idk
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. -
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. -
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? more then 6
When did this happen? (dd.mm.yy hh:mm) 16.02.2023 15:20
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I got back to rookie 4 and i was a silver 3
What should be happening instead? be a silver 3
Steps: How can we find the bug ourselves? idk

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I lost my rank and I don't know why.

I was   ranked in silver 4 and 6 point missing to rank in s3  and i got a message saying that i got like score adjustment +0 and that match was a +202 for me. I said fine and moved on, i played another match after that one i got the 202 point and ranked into s3, played one more match and i just see that I'm a rookie 4 . Please help.

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number amd 6600xt
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? oooleo
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Not certain where that happened
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) 16.02.23 14:00
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I think 1 of my ranked matches did not count towards my progress, I received around 200 RP, was promoted to Gold 1, and after the next match in which I have lost 20 RP I was put back in Gold 2 missing 130 towards Gold 1, meaning I probably lost that 200 RP. Same thing happened after a victory yesterday, but I was not so sure so I did not report at that time, today I'm positive.
What should be happening instead? Should not lose RP
Steps: How can we find the bug ourselves? Don't know

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I think 1 of my ranked matches did not count towards my progress, I received around 200 RP, was promoted to Gold 1, and after the next match in which I have lost 20 RP I was put back in Gold 2 missing 130 towards Gold 1, meaning I probably lost that 200 RP. Same thing happened after a victory yesterday, but I was not so sure so I did not report at that time, today I'm positive.

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number EVGA 3080ti
Enter RAM memory size in GB 32gb
What is your gamertag/PSN ID/EA Account name? FatRolledBlunt
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Nightmare
Are you using any software with an overlay? Yes
If yes, can you list them here? Overwolf Insights Capture
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Wattson
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was loading into the match when I saw my team banners I saw we were rookie 4 we had just played at least 5 matches in gold 4
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into a match we were Gold IV almost III
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm) 02/16/2023 9:10am EST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The rank that I grinded to is reset to Rookie IV. I started the season out at Silver II grinded to almost Gold III.
What should be happening instead? I should have just lost the normal mount of points so that I was not reset past the rank I was in. I was 270 from gold III
Steps: How can we find the bug ourselves? To be quite honest I am not sure how the bug can be recreated, because this has never happened to me before,researching reddit and ea forums I see that this is a rare bug that has been a know issue with at the time of writing this not fix.

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My friend and I were playing ranked just fine, we had a few bad games and we lost a bit of points but when we loaded into our 6th ranked game I noticed in the banner screen we were all rookie 4 we played gaining a bit of points and then all of a sudden in the lobby we are rookie 4 with the points we earned being the ones in the match we had just played. This is frustrating and made me kinda lose motivation to play ranked.