Re: Apex Legends - Game keeps crashing (ps4)

@emanueldomingos3 

Thanks for giving it a try. The next thing we should try is fully uninstalling and reinstalling the game itself. If the crashes are happening because of an issue with the game data that may help fix it. 

I know that can be time consuming, but if you're able to give it a try I'd really appreciate it. Let me know if you're still seeing any crashes happening afterward. Thanks!

/Kent

@EA_Kent 

So, after the recent update my game is not crashing always anymore 🙏🏽. But, now the servers are just unplayable. I’m always kicked from the match.

“code net” error 

The photo isn’t mine, is just an example 

@emanueldomingos3 

Thanks for the update! 

The code:net error means the connection to the game is timing out. Let's try out some connectivity troubleshooting to see if we can help stop this from happening. When you have the chance I'd recommend running through the basic connectivity troubleshooting steps from the EA Help website first. Those can help with some of the most common issues we see. 

If you're still running into any disconnections after that please check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

@EA_Kent 

I've just try all os this, and nothing of them works 
But recently I deleted the game from my ps4, and download it again. And something that I've notice is that when the game is not on 100% downloaded it just works normally, without any bug or other thing.
It might an issue with the HD texture from the game 

@emanueldomingos3 

Interesting, thanks for the update! Once the HD textures are installed it starts crashing again? 

/Kent

@EA_Kent 

Thats right 

@emanueldomingos3 

Got it. Are you on a standard PS4, or is this a PS4 Pro? 

/Kent

@EA_Kent 

PS4 Pro

@emanueldomingos3 

Got it, thanks. Do you currently have boost mode enabled in the PS4 Pro settings? If so, can you try disabling that to test and see if that makes any difference? 

/Kent

@EA_Kent 
No I havent 

@emanueldomingos3 

Thanks!

Do you have Apex Legends installed on an external storage drive, or is it saved to the drive that's built into your PS4? 

/Kent

@EA_Kent 
No I don't have it on a external storage drive
As i already said 

@emanueldomingos3 

Got it, thanks. 

I think it would be best to reach out to PlayStation Support at this point to see if they can offer any insight on what might be causing these crashes. For more information on how to set up a case with them check out the PlayStation Support website. 

/Kent

Hello did you ever fix this problem? My bf is having the same issue.