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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Apex Legends Steam account ban appeal

You will need to speak to our Terms of Service team @KrankyKraka.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

8 Replies

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  • My account was not hacked........ 

    your link brought me to the "were you hacked page"

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @KrankyKraka I tested it there and it is working as it should, can you ensure that you follow every step exactly.


    Darko 

  • @EA_Darko It says the same thing to me as well and I typed in the contact us on the EA website that I wasn't cheating or anything and they said it was a permanent ban from online services. I just been playing the game like usual and can't play it no more bc someone thought I was cheating in game which is not true. Is there anyway you could help??
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    The steps to speak with our TOS team are in the response above @Dalton_Losey18, it is the only way to get in contact with them.


    Darko 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    You need to be patient and wait for our team to respond @Dalton_Losey18.

    they will send an email to the email registered on the account once their investigation is finished.


    Darko 

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