Re: Battlepass and account rewards resetting and not given

With the battle pass rewards i receive them, but the bug is confusing. If i gain 10 stars for example for a challenge i dont go to the next level plus the stars i had accumulated already. So if i was on level 4 with 5 stars towards level 5, and i finish a 10 star challenge it takes me to level 5 with zero stars. So iv lost 5 stars. Make sense? 

I dont want to spend my apex coins to unlock the new legend when im 500 legend tokens away from unlocking her and should have received 1200 tokens by now. 

Its very disappointing when you excited to play the new legend. I dont want to have to use my coins to obtain something I should already have.

Is there any way to assist further for now. 

The battlepass "bug" cost me the end of season rewards for the final 17 levels too, i lost out on many stars and emailed photos and videos. I managed to get to level 93 in 2 weeks. I purchased the battlepass when i finished my work contract as its the only time i get to play and grinded only to have this bug make me keep repeating levels. Never had this before and played since season 1 on and off. 

Thank you for your time and listening to me. 

I know video games aint the biggest issues in the world. But as a consumer i just feel abit let down. 

@trevztouts Hey, we're working on the tokens, just hold tight and hopefully they'll start flowing again soon. 

As for the BP rewards, it looks like nothing was lost, the issue was that players were told they were progressing much faster than they thought.

In your hypothetical example you actually weren't at level 4, 5 stars, you were at level 4, zero stars, Then when you earned 10, you went to level 5, zero stars. 


It's a little unintuitive to explain in text, can you check out this thread where I try to clarify using another user's video: https://answers.ea.com/t5/Bug-Reports/BATTLEPASS-Not-rewarding-levels-counting-missions-as-completed/m-p/11699472#M87967

If you have evidence that contradicts this, please wing it my way. While I've looked at a lot of these and I'm quite confident that it's just the Match Summary display issue, we don't want to discount the possibility of there being another facet to this. 

Thanks. 

sorry its been over 2 weeks, the game has still not given any account level rewards including tokens, no updates from ea?? I still cant play vantage as im still stuck on 11.500 legend tokens? Can you guys please assist ? Is it possible to  Give me 500 tokens atleast so i can get vantage. Im level 18 now and havent received a damn thing. You were right about battlepass. Its correct. Please assist with this howevr

Hey, the missing prestige level rewards is known about and being actively worked on, with a fix aimed for next week. 

Unfortunately we don't have any way to manually add legend tokens, so your best option is to hold tight until the fix for this rolls out and you get your legend tokens.

david is it perhaps possible to compensate for 750 apex coins then so i use that currency instead? Working contracts i do not get alot of time at home to even switch the game on. So really do not want to wait a total of 3 weeks to enjoy a new legend. Iv spent stupid money and hours in the game. Is this really too much to ask? 

so david, you just a guy in a position to try answer and give troubleshooting ideas etc, i get that. But i waited 2 weeks for this patch you said was coming and it came but it wont fix any issues mentioned??? Theres no manual way to send 500 tokens??? You guys can give heirlooms to people if you wanted! We talking about tokens! I just downloaded the patch and it hasnt given any rewards or at the very least even tokens. Im not the only one going through this. Make some noise and get those effected like myself some compensation. "We will have to wait for the next patch" is being mentioned on various youtubers channels. Cmon. Billion dollar company cant atleast compensate or provide access to the legend without us spending more money??? Absolute *. Again you just a guy working for this company ,im trying my level best not to take it out on you as I know you not to blame, but cmon. Reason with me at the very least. 500 tokens, 750 apex coins or just make the damn legend free. (Meaning suggest it to the higher ups).