EA_David
Community Admin
3 years agoRe: Battlepass and account rewards resetting and not given
@trevztouts Thanks for the post ,the missing tokens issue is being looked into. It sounds like you're Prestige 1, and you'll also be missing a pack from level 2 which you should have gotten.
The main thread on this is here so we'll close this out: https://answers.ea.com/t5/Bug-Reports/Not-receiving-Apex-Packs-from-new-level-cap/td-p/11713388
As for the BP, it looks like this is actually progressing correctly, however there's a match summary screen bug which can lead you to be incorrectly told you've levelled up.
If you track your stars before and after a match you should see progress being properly applied though.