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Re: CE-34878-0 Error during Gameplay...

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? RevenantRevenger
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Karma_op
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any spot of the map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Every 2-3 hours of playing the game with my friends in ranked or playing solo, my game crashes giving a CE-34878-0 error for no reason. This has been happening ever sense the opening of season 4. I've crashed more than 20 times with this error and if you contact my number [Admin - removed personal info] I can give all the dates of errors recorded on my PlayStation that has occured and will match with all your files of when I disconnected or logged of the game. I've been ripped of so many rp points and have gotten way to many penaltys due to your system thinking ive been intentionally leaving or cheating. I beg for you guys to fix this error happening on my system so I can enjoy playing the game naturally so I don't worry about having to close my app every two seconds after a match.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Countless times
When did this happen? (dd.mm.yy hh:mm) Too many dates
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? Blue screen
What should be happening instead? Game shouldn't be crashing for no reason
Steps: How can we find the bug ourselves? Try to look into a game file system to see if its a overflow on data that a regular ps4 console cant run

Please review the occurrence of the issue 

2 Replies

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  • GALWHS2016's avatar
    GALWHS2016
    6 years ago

    Same this is happening to me all the time. I don’t  know what to do. It Is messing up my rank!! 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey all. 

    I can definitely understand the frustration that comes from dealing with crashes like this. Have you had a chance to try running through any sort of troubleshooting at all since it started happening? A good place to start would be with the basic connection troubleshooting steps over at the EA Help site. That can clear up a lot of different issues. 

    I'd also recommend checking out the PS4-specific steps as well if you're still having trouble after that. Let me know how it goes when you can. 

    /Kent

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