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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Didn’t receive RP

Hi there, @YourTrashKid12ri 

It sounds like you disconnected before the results could be captured. Unfortunately, we're not able to add that RP to your account. If you're frequently disconnecting, we can go through some troubleshooting.

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  • Hi, I won a ranked game and didn't get any RP from it. This happened for both me and my mate. In club chat, it shows that we won first place ("just now"), but when I check my previous game stats, it shows the stats of previous game (23 minutes ago) and I didn't get any RP from that win. Luckily, I got it all recorded as proof (?)

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @nobraincells 

    Thanks for the report. Unfortunately, we're not able to grant those points. How often is this happening?

  • Thanks for this, so there is nothing I can do about this (even with a full report)? Happened twice for me now this season, and it's not like that I disconnected or anything. That's really sad, especially when ranked games aren't that easy to win per se. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @nobraincells 

    Aplogies for the late response. I'm really sorry, but there's nothing we can do about this. We're not able to grant those points.

  • Just had this same thing happen it's been happening g for all matches for about an hour now it will take rp when I have a bad game but we finished 2 and 3rd  with multiple kills and award no rp for it is there a fix for this not asking for my rp because as I can see you will just say sorry we can't give you that rp

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