Forum Discussion

Re: DXGI-DEVICE-ERROR-REMOVED (new)

Alright, thanks for the clarification.

Will do this testing tomorrow.

Ty 🙂

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    Its not the same issue as you have device removed error and he has a radeon card which AMD have not uploaded the fix for the hung errors yet. (only nvidia)

    You will probably get issues when certain games start to use more CPU power.

    If thats the case then just get the PSU.

    I don't know if your old PSU has two 8 pin CPU power connectors to check this so rewiring everything maybe in vain.

  • Nah it doesnt have that unfortunately.

    Is there some stress test program that can push my comp to the max? I believe you linked one previously. 

    (will also add that i received the DEVICE_ERROR_HUNG error in the past alongside dxgi device removed)

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    The error code is the same as what you get in Apex.

    I'd say get the new PSU and return your old one as mentioned.

    This way we know your CPU is getting the power it needs.

  • Alright, found a temporary solution.

    - Do a DDU uninstall clean and restart.

    - Install NVIDIA 417.35 drivers

    This solution lasts until next PC reset to which i have to do it again.

  • Kawaii-N3ko-77's avatar
    Kawaii-N3ko-77
    7 years ago

    Stilll receiving apex crash.txt things

    crash:
    {
    R5Apex: 00000000012207A7
    EXCEPTION_ACCESS_VIOLATION(read): 0000000000000000
    }
    cpu: "AMD Ryzen Threadripper 1920X 12-Core Processor "
    ram: 16 // GB
    callstack:
    {
    KERNELBASE: 000000000008667C
    ntdll: 00000000000A810B
    ntdll: 000000000008FD56
    ntdll: 00000000000A46AF
    ntdll: 0000000000004BEF
    ntdll: 00000000000A341E
    R5Apex: 00000000012207A7
    R5Apex: 000000000047635C
    R5Apex: 0000000000468011
    R5Apex: 000000000043F4E9
    R5Apex: 00000000002BBBB2
    R5Apex: 000000000044008F
    R5Apex: 00000000004C84BD
    KERNEL32: 0000000000017974
    ntdll: 000000000006A271
    }
    registers:
    {
    rax = 0x00007FF7C64A5F90
    rbx = 301 // 0x0000012D
    rcx = 84
    rdx = 0xFFFF800839B5A070
    rsp = 0x00000017F047F718
    rbp = 0
    rsi = 0
    rdi = 0x00007FF7C64A5F90
    r8 = 0x00A0A6F8
    r9 = 0
    r10 = 0
    r11 = 0x00007FF7A095BBA0
    r12 = 0
    r13 = 0
    r14 = 0x00007FF7A0ADEF10
    r15 = 0x00007FF7C649CF90
    rip = 0x00007FF7A18C07A7
    xmm0 = [ [-7.4966823e-32, 4.5914945e-41, -6.625199e-32, 4.5914945e-41], [0x8BC2A000, 0x00007FFE, 0x8BAC0000, 0x00007FFE] ]
    xmm1 = [ [2.8296812e-39, 7.9554516e-41, 0, 0], [0x001ED000, 0x0000DDC4, 0x00000000, 0x00000000] ]
    xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    }
    build_id: 1554860081

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    Its literally your PSU. you will keep getting errors unless you give your CPU the power it needs. 🙂

  • Yeah, finally got round to putting in old PSU. no crashes.

    Guess i'll have to send it back.

    Cheers for the help man 🙂

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    Hmm lets try a DDU reinstall just incase one of the many things we tried affected it in some way.

    Install this and select the clean and restart function: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Download the latest driver for later: https://www.nvidia.com/Download/index.aspx?lang=en-us

    Once you have restarted your PC go to device manager > display adaptors and right click MS basic display adaptor and select update.

    (Even if it has no updates thats fine its just a check)

    Then install the driver like normal.

    Try the game once done.

    ill check out Hung errors see if they are still an issue but they are suppose to be fixed with the driver changes.

  • Alright, was getting the apex crash.txts but now its back to DXGI_ERROR_DEVICE_REMOVED again. Even had the new drivers that geforce put out yesterday.

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    Geez im coming up blank here. . .

    Either way its ideal to get the PSU sorted so your CPU can run @ 100%.

    Ive dug around further online with not much luck.

    A possible work around to try:

    Download MSI afterburner again: https://www.msi.com/page/afterburner (scroll to the bottom)

    Set the Power to 50% and apply then try the game.

    Ill be asking EA staff if they can suggest everything but tbh we have tried nearly everything

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    Here is something to try:

    Download this: https://www.microsoft.com/en-gb/download/details.aspx?id=8109 (untick the bloatware MS tried to give you)

    Create a new folder and run the file, it will ask you for a location so send it to your new folder.

    run the DXSetup.exe in the new folder and let it run.

    Once done run the game.

    If you have a DirectX corruption it should resolve it.

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    Try Changing setting.stream_memory to 0 in the videoconfig

    C:\Users\%username%\Saved Games\Respawn\Apex\local

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    Try turning off AntiAliasing through Nvidia control panel and the game.

    See how that goes

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    Press the Win key, type regedit and enter.

    look for:


    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wscsvc

    Change the DWORD DelayedAutoStart from 1 to 0.

    Restart the PC and test

  • Kawaii-N3ko-77's avatar
    Kawaii-N3ko-77
    7 years ago

    Just played a match with my mates, got DXGI within 5 minutes of drop.

    Restarted PC got same error at jumpship. 

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    You can do, Im mostly relaying what some staff have suggested incase something has been missed but it seems odd it only affects your system. :/

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    Lets try disabling the recovery mode of the GPU. *A Windows ping system that detects the GPU*

    Go To Windows Search > Search Regedit > Right click and select run as administrator.

    Navigate here: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers.

    Right Click graphics drivers and select new In Windows Registry > Select DWORD (32-bit) Value.

    Type TdrLevel (Write it exactly T and L should be capital) Open it and set the value to 0.

    Restart the system and try playing

About Apex Legends Bug Reports - Archive

23,008 PostsLatest Activity: 6 years ago