Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Device ID: 10DE 1C02 85ED 1043 Part Number: G410 0020
Enter RAM memory size in GB 16 GB
What is your gamertag/PSN ID/EA Account name? Gamezila584
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Not on a map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. looking at the skins for Pathfinder
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? zero
When did this happen? (dd.mm.yy hh:mm) 1/17/21
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? My Omega Point Pathfinder Skin that I claimed from twitch prime is gone
What should be happening instead? I should have my Omega Point Pathfinder skin
Steps: How can we find the bug ourselves? Give my account access to the Omega Point Pathfinder skin I claimed from twitch again
I'm just coming back to the game now after not playing since season 1. Saw there was an issue with an exploit where people could get the skin for free and saw that players lost the skin after an update in season 2. Though the claims from Respawn and EA say that these have been fixed and they only removed the skin from exploited accounts. Well I got the skin legitimately through Twitch Prime at the time and coming back to the game yesterday, I couldn't select it.
My Pathfinder had it equipped so I could see him wearing it on the skin select menu, but couldn't pick it. Then I find today that he isn't using it at all anymore, just the default one, with absolutely no way to select it again.
I've now talked with someone from Amazon support since they run Prime Gaming who had be unlink and relink my EA, Amazon, and Twitch accounts with no success. I was then referred to EA support as they would allegedly have direct access to the account. Only to find that EA doesn't give their help direct access to the account and Sunita, as helpful and polite as she could be, wasn't able to help me with this issue. She said she would contact the appropriate teams and told me I could try to submit a post here to see if I can get the issue resolved. Hopefully this works, as I have no ideas what else to do to get my favorite pathfinder skin back.
