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NefariousHawk's avatar
NefariousHawk
9 months ago

Re: Random name being shown on my account.

I have played Apex primarily on an XBOX console, I did play it once in Steam several years ago.

Today I logged in and I noticed my name on Apex was different than my XBOX Gamertag. I started another game (not an EA game) and it appeared that the game had the Gamertag/profile as expected. I have not changed my name, I am not sure how it was changed.

My name on Apex has been changed to :"Grog","realName":"Greg (as seen in the attached screenshot). It looks suspiciously like a JSON segment.


On the surface is does appear that my progression in Apex is intact.


I contacted EA support, the representative initially suggested that I change my XBOX Gamertag to something else and then back to my original Gamertag, but I am apprehensive to do that as I don't want to loose my Gamertag that I have had for decades. The representative then directed me here to post, "so that studio managers can deeply review the case".

Thanks for any help!




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  • NefariousHawk's avatar
    NefariousHawk
    9 months ago

    Oddly enough, I started Apex again tonight and my name was still incorrect. Then I quit Apex (through the XBOX dashboard, I quit Apex) and started it again and my name was correct.

    Not sure what happened (but I do have photographic evidence of it happening).

    Also, I do have an XBOX Friend named "Grog" who's real name is in fact, Greg.

    Seems like there may have been some memory corruption.

    Anyway, It seems to have corrected itself.

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