Received heirlooms shards only showed two sections and ended up not receivingany
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? wavvyhectorr
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Valkyrie
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I’m then main menu where you can launch a match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening a apex pack from the event I got
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? More likely three
When did this happen? (dd.mm.yy hh:mm) 07/31/21
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I was opening a pack and I was superiorly excited I received heirloom shards when I saw the red laser beams then all I saw were only two sections of them and when I backed out thinking is was just a seeing issue I ended up not receiving any
What should be happening instead? Receiving full heirloom shards and keeping them
Steps: How can we find the bug ourselves? Finding what’s causing the issue with the packs
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? wavvyhectorr
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Valkyrie
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was in the main menu where you see our players
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just paused opening a pack I had got from the event
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Probably like 3 I’m not sure
When did this happen? (dd.mm.yy hh:mm) 07/31/21
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I was opening a pack and I was superiorly excited I received heirloom shards when I saw the red laser beams then all I saw were only two sections of them and when I backed out thinking is was just a seeing issue I ended up not receiving any
What should be happening instead? Receiving heirloom shards 150 of them and a full three sections of shards when opening a pack not two
Steps: How can we find the bug ourselves? Find wants making this happen when opening the packs
