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xXGhostMiner's avatar
6 years ago
Solved

Season 5 - Issues with Menus, Store, and Legend Select

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? xXGhostMiner
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Chrionical
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Loba
Which Legends were your squad mates using (if applicable)? Mirage
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to choose a legend
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 12/05/20 2:22 CST
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Cannot choose Loba or other certain characters. Cannot RB or LB in main lobby. As I choose Loba in the select legend screen of a game, it made me choose Gibraltar instead
What should be happening instead? Choose which legend you want to play
Steps: How can we find the bug ourselves? Start a game and try to choose Loba

New season bug. 

[Admin - updating thread title for search results]

  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hey everyone. 

    Final update: This issue is now resolved. Thanks again for sticking with us while this was under investigation. 

    We're aware of the issues that are happening with the game menus, including the store. The team is currently investigating and working to get this fixed. 

    Hopefully we'll have this sorted out soon. Thanks for bearing with us while it's under investigation. 

    Update: 

    It looks like a fix has started rolling out. It should be coming to all platforms gradually: 

    Thanks again for being patient with us on this. 

    /Kent

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