Season 5 - Issues with Menus, Store, and Legend Select
Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One What is your gamertag/PSN ID/EA Account name? xXGhostMiner Please provide your squad mat...
Final update: This issue is now resolved. Thanks again for sticking with us while this was under investigation.
We're aware of the issues that are happening with the game menus, including the store. The team is currently investigating and working to get this fixed.
Hopefully we'll have this sorted out soon. Thanks for bearing with us while it's under investigation.
Update:
It looks like a fix has started rolling out. It should be coming to all platforms gradually:
Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model.Sony PlayStation 4 What is your gamertag/PSN ID/EA Account name?Aaron24610 Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay?No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur?In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu.I am unable to see my crafting materials, red coins, or yellow coins, I also am unable to traverse the menu. Meaning I cannot look at my own legends or my loudout or the store or buy loba. I am stuck at the main menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game.Trying to buy Loba. Did your squad mates also experience the issue?I don't know How many matches had you played in a row before the issue occurred?Its not in match its the lobby. I have restarted my game and the PS4 and it did not help. When did this happen? (dd.mm.yy hh:mm)12/05/2020 How often does the bug occur?Every time (100%) How severe is your issue?Major impacts to gameplay What happens when the bug occurs?I cant see any of my currency and I cannot use L1 or R1 one to traverse through the game menus. What should be happening instead?I should be able to see my * and cycle through the menu Steps: How can we find the bug ourselves?Idfk log on and see id it works.
Cant see currency. Cant cycle out of main menu. Cant buy loba. Cant see any of my *. Cant change any customization. Cant see the battle pass. Can start a game and play.
Me too. Try to submit the below details about this issue, but submitting failed as well.
Product: Apex Legends Platform:PC Please specify your platform model.PC AMD or Nvidia Model NumberAMD Ryzen 5 Enter RAM memory size in GB16 What is your gamertag/PSN ID/EA Account name?xXStatelessXx Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay?No Which Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur?In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu.NA What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game.in the main screen Did your squad mates also experience the issue?I don't know How many matches had you played in a row before the issue occurred?5 When did this happen? (dd.mm.yy hh:mm) How often does the bug occur?Every time (100%) How severe is your issue?Major impacts to gameplay What happens when the bug occurs?Was playing season 5 without issue (for about 45 mins) until I started a quest. Now the tabs on the main screen are not clickable and there are white bars gliding across my crafting metals, legend tokens and apex coins. It also no longer shows how many apex packs I have left to open. At the end of the last game I played, the match summary screen was blank. I had to escape out of it. Similar to the bloodhound event, the quest seems to have completely bugged the game. Looks like I can start a game, but that is about it. Cannot go to legends tab, store....ect. What should be happening instead?I should be able to click on tabs, view my coins and packs. Steps: How can we find the bug ourselves?Start a quest i guess
I hope it's a fix. I joined "Training" ran down to the lochness doll, punched it and left the "Training". Once I re-entered the pre-game lobby, let it load and now I'm back to A-okay.
