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kacperjakub118's avatar
kacperjakub118
5 years ago
Solved

Settings not saving

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your gamertag/PSN ID/EA Account name? kacperjakub118 Please provide your squad...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @ag918w35 

    If you try changing the settings back is it not saving them when you shut down the game? If that's the case there's probably something that's blocking Apex Legends from writing to the files where it keeps your settings changes. 

    Please double-check and make sure there's an exception for Apex Legends in your security software. Also, if you're on a Windows admin account try running Apex Legends as and administrator and see if the settings changes are kept afterward. 

    /Kent

ag918w35's avatar
ag918w35
5 years ago

I had this issue today (May 3) on PC. My alternate button bindings have been reset.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ag918w35 

    If you try changing the settings back is it not saving them when you shut down the game? If that's the case there's probably something that's blocking Apex Legends from writing to the files where it keeps your settings changes. 

    Please double-check and make sure there's an exception for Apex Legends in your security software. Also, if you're on a Windows admin account try running Apex Legends as and administrator and see if the settings changes are kept afterward. 

    /Kent

    • R4MH1N's avatar
      R4MH1N
      4 years ago

      How do I double-check my security software for Apex Legends?

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hey @R4MH1N, 


        It depends on what kind of software you're using? What type of security programs do you run? 

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