Forum Discussion

H82CME's avatar
11 months ago
Solved

Shadow Society Event Pack Discount

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 6800xt
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? h82cme
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. store
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. buying a comsetic
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 3/26/2024
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? Apex UI incorrectly displays purchase price of 100 coins, but was charged 500 coins. see linked video to see my apex balance drop by 500 instead of 100 video: https://streamable.com/3te96s
What should be happening instead? charged only 100 coins
Steps: How can we find the bug ourselves? click on button that says buy pack for 90% off

Apex UI incorrectly displays purchase price of 100 coins, but was charged 500 coins. see linked video to see my apex balance drop by 500 instead of 100


video: https://streamable.com/3te96s

  • EA_Mari's avatar
    EA_Mari
    11 months ago
    @BeamingYouAway Hey there 🙂 The team fixed this. Before the fix, if you purchased packs too quickly you wouldn't be able to see the updated prices after each pack purchase. It was just a visual delay as we (players) are paying the correct price for the packs. It just seemed like an overcharge due to a delayed User Interface showing one thing when it was meant to be showing something else.

25 Replies

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  • @EA_Mari man it wasn't our fault, because you guys didnt think about the FREE PACK you can get from the event. We had an opportunity to buy 2 packs for 200 AC if we didnt buy the free pack before we should've opened 3 packs for 200 AC & shadow society tokens but because we bought the free one first it calculated like we bought a pack from the store and the 3rd pack cost 500 AC but still showed as 100
  • it's nice that it got fixed but are we not gonna get our 400 apex coins back? like it was the fault of the game, no one here would have bought the packs for 500 coins if we knew that it gonna be 500 coins and not 100.

    I don't get why it is so hard to just give the few people having this problem their 400 coins back, it's not like we received something extra or anything like that

  • mwYgp's avatar
    mwYgp
    10 months ago

    I had the same issue and started a new case but they seem to ignore it and closed my case without action. Or they can just take that one pack back and refund my 500 AC. What a scam.

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