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imKrypto's avatar
3 years ago
Solved

Source Engine Crash: FS_CheckAsyncRequest returned error

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA MSI GTX 1080 GAMING X
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? NoXQZe
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Brhnerds SAHON
Are you using any software with an overlay? Yes
If yes, can you list them here? NVIDIA GeForce Experience
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Loba Valkyrie
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Storm Point: moving from Barometer to cascade
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. running in a prowlers area
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 20.04.23 18:15 GMT +2
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? crash to desktop
What should be happening instead? the game should not crash
Steps: How can we find the bug ourselves? I do not know

The game crashed twice in the same game; I did multiple updates recently = W11, NVIDIA drivers and Apex Legends all to the latest

  • EA_Mako's avatar
    EA_Mako
    3 years ago

    Hey folks, thanks for the reports!

    We are investigating this, however as a temporary workaround it may help to switch back to DX11 if you're currently testing the DX12 version of Apex.

    Steps and more info can be found in this thread @WuzFun mentioned from the Technical Issues board, thanks!

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey folks, thanks for the reports!

    We are investigating this, however as a temporary workaround it may help to switch back to DX11 if you're currently testing the DX12 version of Apex.

    Steps and more info can be found in this thread @WuzFun mentioned from the Technical Issues board, thanks!

  • i get the download gmail very late but i while install game now on steam .

    i am ready for test.

    trying to note bugs and feedbacks.

    and i am new in playtest 🙌

    so excited to test games 

  • All day today, crashes like the one pictured above occurred in almost every game, resulting in poor playing experience. Hopefully, the authorities will find a solution to this problem

  • Keep getting this error code or something similar when I load into a ranked match. When I get it it crashes my game and I can't get past the main menu loading screen until the game I crashed in is finished. I never get the code when I play casual and somedays I can play fine while others I can't even land before it crashes. Any suggestions on how to fix this issue?

    fs_checkasyncrequest returned error for model ' <NOINFO> ' offset 374390784 count 88082

  • Product: Apex Legends
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number NVIDIA GeForce GTX 970
    Enter RAM memory size in GB 16 GB
    What is your gamertag/PSN ID/EA Account name? Pilot-Pigeone
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? No
    Which Legend were you playing (if applicable)? Multiple
    Which Legends were your squad mates using (if applicable)? N/A
    Where did the issue occur? In a match
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Multiple gamemodes, all World's Edge or World's Edge derivatives
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing the game, moving around
    Did your squad mates also experience the issue? I don't know
    How many matches had you played in a row before the issue occurred? It happened during three most recent games, with the exception of one short Ranked game between crashes
    When did this happen? (dd.mm.yy hh:mm) 23.05.23 11:46 MST
    How often does the bug occur? Often (50% - 99%)
    How severe is your issue? Major impacts to gameplay
    What happens when the bug occurs? Game crashes with the Engine error and a pop-up displaying "FS_CheckAsyncRequest returned error for modle '' offset 2372931328 count 21232". When I open the game and reload, it either crashes as soon as I reload into the current game or after a minute of being back in. The game also gives me an AFK/Abandon Penalty.
    What should be happening instead? The game shouldn't be crashing
    Steps: How can we find the bug ourselves? No idea, it happens when randomly playing

    There is no other indication of why the game has crashed, this is all I see and it has happened on Gun Run (Fragment) and Ranked Leagues on World's Edge.

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