Forum Discussion
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 1050 Ti
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? HolyWrench
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Caustic and Octane
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The Tree
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i just won the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1 this was my second
When did this happen? (dd.mm.yy hh:mm) 09.01.20 17:00 GMT+3
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? i couldnt recieve anything from my win,RP ,kills and exp etc.
What should be happening instead? i should get my win since i even saw the ''you are the champion'' text
Steps: How can we find the bug ourselves? i dont know
i saw ''you are the champion'' text and when it finished i got an error that dced me from the game after i came back i didnt recieve anything it was like that game never happened and i want my win RP kills exp etc. back
DYSPROssium edit: Updated formatting of title/body.
- 6 years ago
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? APex_POWERSTROKE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. SIGH_CLON3
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? Mirage
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Tree
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Won the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3 or 4
When did this happen? (dd.mm.yy hh:mm) 03.02.20 05:00 Central
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I won a game but it didn't get added to my win tracker for season 3
What should be happening instead? All wins counted on tracker
Steps: How can we find the bug ourselves? Fix the tracker
I started a match with 199 season 3 wins, I had 198 earlier today but I got a win and it moved to 199. After winning a match I went to take a picture of the 200 wins to find that it was still at 199. I then get a server shutting down error and loaded back in to find it still broken.
- 6 years agoit happened to me too
- 6 years ago
Also happened to me with two.
- 4 years ago@Ahaitselise me too can they fix this its been happening for 2 seasons
- 6 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number XFX R9 280X
Enter RAM memory size in GB 12
What is your gamertag/PSN ID/EA Account name? SubbToPewDiePie
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. TheCONSultant331
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wright
Which Legends were your squad mates using (if applicable)? Pathfinder
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby after match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looking at the win tracker at lobby
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? More then 10
When did this happen? (dd.mm.yy hh:mm) 03.02.2020
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Nothing
What should be happening instead? The Win Tracker should go up
Steps: How can we find the bug ourselves? Play and win a day before season update.
My friend played with me, the same thing happened to him... He said that this happned before. And the time of this bug is mostly 1 or 2 days before an new Season or an update to the game.
This also happened in season 1 to me, and him (Name tag writen in the form). I hope this gets fixed, becouse its frustrating to not have your wins recorded...
- EA_David6 years ago
Community Admin
Thanks for the post. I wonder if you check your overall stats before the update, do they update when the patch rolls out?
- 6 years ago
That's a good idea, but sadly no , I didn't check the overall stats before... Just to add to my previous post, another friend of mine also played on 04.02.2020, before the season update, and his tracker also didn't update. Maybe that happens for the other ppl that posted too.
- 4 years ago@SubbToPewDiePie Me too
- 6 years ago
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? ssjdannyj
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Hishamz_
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Warrson, Caustic
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Train Station
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Winning/Had won
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? A lot
When did this happen? (dd.mm.yy hh:mm) 23.02.20 9:30 p.m.
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I have won 2 matches this past week and have not seen the win added to my Mirage Season 4 Win Tracker. I do not have footage since I had not noticed for a day for the missing wins.
What should be happening instead? I should have two more wins than I currently have listed
Steps: How can we find the bug ourselves? I don't know. Though I would like my win.
I honestly have no proof, and I don't mind losing these two wins forever, but I would like whatever could be causing this to be solved.
- EA_Kent6 years ago
Community Manager
Hey @ssjdannyj.
Unfortunately we don't really have a way to manually add wins to your account. If this keeps happening could you try grabbing a video? That would be helpful so we can pass this along for a look.
Thanks!
/Kent
- 5 years ago
Dude, season 7. Its still. Happening. Really makes me not want to play the game when im smashing people and dropping easily a 2kd and my stats look like trash. Come on.
- 5 years ago
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? FortuitousOne
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In between games
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Not sure
When did this happen? (dd.mm.yy hh:mm) 22.05.20
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? I unlocked Mirage yesterday. My kill count and season 5 kill count should be the same, but for some reason I lost two kills from my season 5 count. Also, your third load screen has personnel misspelled this season.
What should be happening instead? Correct kill count
Steps: How can we find the bug ourselves? Look at trackers and unlock record, and Hammond load screen.
-
DYSPROssium edit: Updated formatting of title/body.
- 5 years ago
This is still happening Respawn please do something
I just don’t get how my friend joined me and we won but I don’t get the win , the kill or even the match counting for that matter
- 5 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number R9 390
Enter RAM memory size in GB 8gb
What is your gamertag/PSN ID/EA Account name? Yubaa
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. TheSlavinator99
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Octane
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. West of Run Off
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. We just won a match
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 5 or 6
When did this happen? (dd.mm.yy hh:mm) 23:56 (GMT+2)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? It does not count match at all, not as a win, nor as any progress on my profile. After match ended, it just loaded lobby, without match summary or bp/profile progress screen.
What should be happening instead? It should be loading the match summary, counting the stats and updating the relevant progress to all entities (wins, assists, kills, challenges, etc)
Steps: How can we find the bug ourselves? Unsure, it was after a Duos match we won.
Two images my friend took are attached, we were together in this match (Duos), proof that match and win happened; he had no issue that I reported and you can use his profile to track exact match that occurred.
Especially after a win, I'd like to have this fixed and retroactively applied on my profile.
Thanks!
- DYSPROssium5 years agoHero+
Two players reported this issue on Reddit as well.
https://www.reddit.com/r/apexlegends/comments/gysroe/matches_not_counting/
It seems that the end-of-round screen displays the stats of one of the previous matches instead of the latest one.
- 5 years ago
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? bloodxbather
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? all
Which Legends were your squad mates using (if applicable)? random
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. just in game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. nothing
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 6/26/2020-6/28/2020
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? 4 out of 5 games my kills, deaths and damage won't be recorded. Everyone I've played with has this same issue. One game even gave me the wrong stats after. I had 7 kills with 1 death. It gave me 0 kills and 5 deaths.
What should be happening instead? everything being recorded correctly.
Steps: How can we find the bug ourselves? Watch your stats before and after each game
Just play the game on ps4. You'll see what I mean. Its happening to everyone
- 5 years ago
I am having this exact same problem too. Over the past three weeks or so. Usually after I have a great game by my standards. Today alone 3 games in a row.
- 5 years ago
Thats about as long as I've had the issue as well. What platform do you play on?
- 5 years ago
Got the same issue! I even achieved 3k damage for the first time and it didn't recorded correctly, which means i didn't get the badge ☹️
- 5 years ago
I'm glad me and my friends aren't the only ones. I've slowed down playing quite a bit. Hopefully it gets resolved soon. I had a 13 kill game the other day. Nothing registered though
- 5 years ago
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Owen63096
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. GHB_RONNIE
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? Wraith
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Viewing profile stats
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Viewing profile stats
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? I don’t know
When did this happen? (dd.mm.yy hh:mm) 20/6/20
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? My records didn’t update correctly, I got 12 kills and 2182 damage in a match, but my highest kills is still 8 and my highest damage is still 1841, what it was before, and in addition I didn’t unlock the 2k damage badge for bloodhound. However the kills and damage were updated correctly on the trackers and the k/d stats
What should be happening instead? The highest kills and damage should be displayed correctly and the 2k damage badge should unlock
Steps: How can we find the bug ourselves? The 2k badge isn’t equipped on my banner, I’m unaware if you can check my profile stats
The server seemed to be lagging the day I was playing, some players were teleporting and one person stopped moving.
- 5 years ago
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Sciro_
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. not on map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. checking stats
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 14.07.2020 19:00 GMY +1
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? the amount of kills i get does not get added to the season total kills (same for top 5 games). It does however count toward total liftime kills aswell as the amount of kills i got with the legend
What should be happening instead? the kills get counted towards the season kills aswell
Steps: How can we find the bug ourselves? play some games and check your stats
As you can see in the pictures are my stats before i started playing. aswell as the results in both games. As you can see i got 2 top 5 finishes 9kills 1 death. I will put the end result as reply
- 5 years ago
As you can see in this picture. It counted 9kills toward legends kills and lifetime kills. Yet when you look at the season kills it only added 4 kills and 1 top 5 spot
- 5 years ago
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? DzVirus04
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Randoms
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Randoms
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the two maps
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Randoms
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? So many
When did this happen? (dd.mm.yy hh:mm) From when season 5 started
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I check kills before every party. When i finish the party and i kill for ex 2 or 3 ... than when i check again i find that this what i have been killed in last party was not counted.
What should be happening instead? I dont know. But please try fix this bug
Steps: How can we find the bug ourselves? If you want check my acount
I cant put screenshots
- 5 years ago
Same here;
I'm on Ps4 and all my stats from sunday did not register I played again monday night and all my stats where there. Not sundays I was stuck at 594 kills and when I played monday it still read 594 I played 5 out of 12 games sunday and played 12 out of 12 moday finished with 606 where I'm playing tonight as we speak.
I also don't have photo or video proff because it normally appears I also waited to report.
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- 29 days ago