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Protagonist_790's avatar
5 years ago
Solved

steam crash

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 1070Ti
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? protagonist_790
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Trying to open the game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening the game on steam
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 11/4/20 through today
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cant open the game on steam. It goes past the apex colorful loading screen, then goes to the black screen with the apex loading logo then closes. Ive tried uninstalling it on steam, verifying the files for steam and GPU driver updates but no luck. I'm still able to play on origin but not steam. I'm not the only one this is happening to there are plenty of people on the forums with this issue as well. I've attached the DxDiag. Thank you.
What should be happening instead? The game launching.
Steps: How can we find the bug ourselves? Not sure how to recreate it but on my system it just opens and closes.

I cant open the game on steam. It goes past the apex colorful loading screen, then goes to the black screen with the apex loading logo then closes. Ive tried uninstalling it on steam, verifying the files for steam and GPU driver updates but no luck. I'm still able to play on origin but not steam. I'm not the only one this is happening to there are plenty of people on the forums with this issue as well. I've attached the DxDiag. Thank you.

  • Hey @Protagonist_790

    What happens if you try setting up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on the PC that might be preventing the game from launching that may help to get around it. 

    For more information on how to set up a Clean Boot check out the EA Help website. Please let me know how that goes once you've had the chance to give it a shot. Thanks!

    /Kent

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