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j_watson1646's avatar
j_watson1646
5 years ago
Solved

Stuck on main menu

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 What is your gamertag/PSN ID/EA Account name? jwatson90 Please provide your squad mates' ...
  • j_watson1646's avatar
    j_watson1646
    5 years ago
    @EA_Aljo Thanks for getting back to me.

    I actually went to rebuild the database and then my controller didn't work there either. I had a new controller that I bought a little while ago and that worked fine so it was actually the controller in the end!

    Odd that it still worked in the PS main page but no where else.

    Thanks again for getting back to me.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @j_watson1646.

Try restoring your licenses with the steps here. Also, rebuild the database with these instructions. Let me know what happens. Thanks!

j_watson1646's avatar
j_watson1646
5 years ago
@EA_Aljo Thanks for getting back to me.

I actually went to rebuild the database and then my controller didn't work there either. I had a new controller that I bought a little while ago and that worked fine so it was actually the controller in the end!

Odd that it still worked in the PS main page but no where else.

Thanks again for getting back to me.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @j_watson1646 

    You're very welcome! If you have any other issues, please reach out to us again. Good luck and stay safe!

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